Privacy Policy

Last updated: October 2025

At Koiflow (“we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services (collectively, the “Service”).

1. Information We Collect

We collect the following types of information:

Account information: name, email address, password, and organization details when you create an account.
Payment data: billing and payment information processed securely through Stripe . We do not store full credit card details.
Usage data: information about how you interact with our platform (e.g., video uploads, processing activity, IP address, device type, browser).
Cookies: small files used to remember preferences, analyze traffic, and improve performance. You can disable cookies in your browser settings.

2. How We Use Information

We use collected information to:

Provide, maintain, and improve the Service.
Process payments and manage subscriptions.
Communicate with you about updates, support, and promotions.
Ensure security and prevent fraudulent activity.
Comply with legal obligations.

We do not sell your personal data. We may share limited information with trusted third-party providers that help us operate Koiflow — such as Stripe (payments), Google Analytics (usage insights), or Amazon Web Services (cloud hosting).

These partners process data only on our behalf and under strict confidentiality agreements.

4. Data Retention

We retain your personal information only for as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. You can request deletion of your data at any time by contacting us.

5. Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. You may also withdraw consent or request a copy of your data by emailing us at hello@koiflow.com .

7. Cookies and Tracking

Koiflow uses cookies to enhance user experience, track usage patterns, and improve our services. You can disable cookies in your browser, but some features may not function properly.

8. Third-Party Services

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before interacting with those sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top indicates when the latest changes were made. Continued use of the Service after updates constitutes acceptance of the revised Policy.

10. Contact Us

For any questions or concerns about this Privacy Policy, contact us at hello@koiflow.com .